Safety is Top Priority of Credit Unions

first_imgCredit Unions are a bit safer these days for customers and staff after the development of a number of robbery prevention and response tools. Nova Scotia credit unions are at the forefront in addressing workplace violence risks. North American Occupational Safety and Health Week, May 6-12, is the perfect time to spotlight some of the work they are doing. The week offers an opportunity to focus on the importance of preventing injury and illness in the workplace, at home, and in the community. Georgina Fitzpatrick, risk manager of Credit Union Central in Nova Scotia, said, “Safety is our priority and we ensure, throughout all of our training workshops, that all employees are aware that their safety and the safety of our customers comes first.” The tools that are used in the credit union’s training cover a wide variety of topics and training methods. The Robbery: Are You Prepared DVD allows credit unions the flexibility to complete training in segments during early morning employee meetings. Employees have an opportunity to discuss security and prevention tools, robbery response, and the after effects of robbery. Along with the video, employees are provided a copy of the robbery procedures brochure, which acts as a quick reference guide for internal training. It has instructions for immediate response as well as a suspect identity chart. Employees are recommended to have a copy of the brochure in work areas. The robbery training program also includes a presentation and interactive training tool that provides employees an overview of the physical safeguards that protect credit union, procedures to follow before, during and after a robbery, and guidance for dealing with security equipment and media. They can be used as a stand-alone tool for internal training purposes or with the DVD, or local police. Employees also have access to employee assistance program services and it is standard procedure to have representatives from program services attend meetings with employees after any incident. Fitzpatrick recommends that all employees be trained on robbery response on a regular basis, preferably four times a year, and at least semi-annually. “This way employees have the procedures fresh in their minds should a robbery occur.” The credit union’s workplace violence prevention and awareness training has been implemented in all 81 Nova Scotia locations. -30-last_img

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